- Lesson 1: Don’t underestimate the power of being an owner and actively engaging with clients.
- Lesson 2: Overcome the fear of expressing your thoughts and opinions in business interactions.
- Lesson 3: Allow employees to say “no” and encourage open communication.
- Lesson 4: Set clear expectations with clients and employees to avoid misunderstandings.
- Lesson 5: Raise problems and challenges early to address them efficiently.
- Lesson 6: Embrace the power of being an owner by actively communicating with clients, creating a personal connection, and showing that you care about their business.
- Lesson 7: Introduce yourself to clients and engage in conversations, even if it initially feels uncomfortable.
- Lesson 8: Communication and genuine care are vital in building strong client relationships and growing a business.
As the founder of Anahad Media, I have had the privilege of watching and learning from various experts in the business world. Recently, I came across a captivating video featuring Chris Do, the founder of The Futur. In this video, Chris shares valuable lessons he learned from his coach, Keir Mclaren, over 13 years. Inspired by his insights, I would like to delve deeper into these lessons and offer my expert opinion on how they can shape our approach to business.
Entrepreneurship 101: #Lesson 1
Say What You Think
Chris recalls Keir Mclaren’s advice to “say what you think.” While this may seem like a basic principle, it is one that many of us struggle with. Fear often prevents us from expressing our thoughts clearly, fearing the reactions and judgments of others. However, open and honest communication is crucial for business success.
As an entrepreneur, overcoming this fear and expressing ourselves authentically is essential. Clients and colleagues value our unique perspectives and insights. We can foster better understanding, resolve misunderstandings, and build stronger relationships by articulating our thoughts. Don’t be afraid to ask questions, seek clarification, and share your ideas. Remember, effective communication is the foundation of fruitful collaborations.
Entrepreneurship 101: #Lesson 2
Grant Permission to Say No
Another valuable lesson Chris learned from his coach was the importance of permitting people to say no. As owners, directors, or managers, we hold significant power and influence over our teams. However, this power dynamic can often hinder open and honest communication.
Chris realized that his team members hesitated to express their limitations or conflicting priorities, leading to missed deadlines and disappointing results. By encouraging a culture of transparency, where employees feel comfortable voicing their concerns or constraints, we can avoid unnecessary frustration and ensure everyone is on the same page.
Setting clear expectations and openly discussing challenges and priorities can prevent misunderstandings and reduce stress. This approach allows for productive conversations, problem-solving, and effective prioritization. We empower our teams to provide valuable feedback and contribute to better outcomes by granting permission to say no.
Entrepreneurship 101: #Lesson 3
Embrace the Power of Ownership
At first, Chris struggled with the idea of “the power of being an owner.” It made him uncomfortable, as he did not wish to assert power over others. However, Keir Mclaren enlightened him about the significance of owning his role.
As business owners, we often find ourselves hidden in our offices, hesitant to engage directly with clients. Keir emphasized that avoiding these interactions denies clients the unique experience only we can provide. Drawing a parallel to the restaurant industry, Chris explained how encountering the executive chef or owner during a meal elevates the dining experience, making customers feel valued and important.
Similarly, in business, clients appreciate when owners actively engage with them, demonstrating care and interest. We foster stronger relationships and leave a lasting impression by stepping out of our comfort zones, initiating conversations, and personally connecting with clients.
Entrepreneurship 101: #Lesson 4
Set Clear Expectations
One of the critical lessons Chris learned from Keir Mclaren was the importance of setting clear expectations. Whether dealing with clients or employees, clarity in communication is paramount. Often, we assume that others understand our intentions or requirements without explicitly stating them.
By clearly defining project goals, timelines, and deliverables, we can avoid misunderstandings and align everyone’s expectations. This applies not only to client interactions but also to internal communication within the team. When expectations are set from the beginning, it becomes easier to evaluate progress, track milestones, and ensure timely completion of tasks.
Entrepreneurship 101: #Lesson 5
Prioritize Effective Problem-Solving
Keir Mclaren emphasized the significance of practical problem-solving. In business, challenges are bound to arise, and it is essential to approach them with a solutions-oriented mindset. Instead of dwelling on problems, focus on finding practical and innovative solutions.
Encourage your team to participate in problem-solving discussions and consider various perspectives actively. By fostering a collaborative environment where ideas are freely shared, you can tap into the collective intelligence of your team. Embrace challenges as opportunities for growth and encourage creative thinking to find the best possible solutions.
Entrepreneurship 101: #Lesson 6
Nurture Emotional Connections
In the video, Chris shares the story of a restaurant owner personally engaging with customers to create an emotional connection. This lesson highlights the significance of nurturing emotional relationships with clients.
You can forge long-lasting relationships beyond mere transactions by showing genuine care, empathy, and interest. Take the time to understand your client’s needs, aspirations, and pain points. Show them that you value their business and are committed to their success. This emotional connection will lead to increased client satisfaction and pave the way for referrals and future growth.
Entrepreneurship 101: #Lesson 7
Acquire and Develop Essential Skills
Chris recounts his initial discomfort with client interactions and how he relied on his team to introduce him. However, he acquired and developed the skill of engaging with clients over time. This lesson emphasizes the importance of continuously learning and acquiring new skills to adapt and thrive in a dynamic business environment.
Identify the areas where you need improvement and seek growth opportunities. Whether it’s public speaking, negotiation, or networking, investing in your professional development can boost your confidence and open new doors of opportunity. You can become a more effective leader and communicator by honing these essential skills.
Entrepreneurship 101: #Lesson 8
Value and Appreciate Your Team
Lastly, Keir Mclaren highlighted the significance of valuing and appreciating your team. As leaders, it is crucial to recognize the efforts and contributions of those working alongside us. Create a culture of appreciation and celebrate individual and team achievements.
Regularly acknowledge your team’s hard work and express gratitude for their dedication. Encourage a supportive and collaborative work environment where everyone feels valued and motivated. You can foster a positive culture by enhancing team morale, productivity, and overall job satisfaction.
In conclusion, the lessons shared by Chris Do based on his experiences with Keir Mclaren provide valuable guidance for all business leaders. You can create a thriving business by setting clear expectations, prioritizing effective problem-solving, nurturing emotional connections, acquiring and developing essential skills, and valuing your team.
As Anahad Media’s founder, I have witnessed the impact of implementing these lessons in my own entrepreneurial journey. By incorporating these principles into our business practices, we can cultivate a positive work culture, foster strong client relationships, and drive sustainable growth.
Let us embrace these lessons as we evolve as leaders, constantly learning, adapting, and striving for excellence in all business endeavors. Together, we can build thriving enterprises that make a lasting impact.